© 2020 Axsium Group

• How Coronavirus has impacted people who work in store operations and IT, including the new normal of working from home
• Some of the unique challenges being faced by retail, grocery, and hospitality
• What is happening to in-store processes and the impacts on frontline workers and customer flow
• The impact Coronavirus is having on many retailers’ long-term WFM projects

• Transitioning from reacting to the crisis to proactively preparing for the future
• The impact on consumer behavior following major economic and natural disasters
• How Coronavirus is affecting the retail landscape now and in the months to come

• The in-store processes you'll need to implement as you prepare to re-open
• Important steps you can take to maximize employee and customer safety
• How this "New Normal" will impact your people, processes, and technology

• Modeling entirely new processes relating to health, safety, and changing buying behavior
• Increasing or decreasing the frequency of existing processes, and phasing out others altogether
• Creating and staffing entirely new employee roles such as greeters and cleaners
• Using work measurement tools – such as Opus – to streamline the process of updating your labor model
• Considering the impacts of of the changes that we haven’t seen yet but are likely to in the weeks ahead

• Support both new and returning employees with mobile training modules
• Facilitate new health & safety policies using mobile task management
• Communicate directly with front-line staff, either in-store or furloughed
• Give staff flexibility to pick and swap shifts with an open shift marketplace

• The radically different social distancing attitudes we’re seeing in different parts of the country and world
• How social distancing is affecting the physical flow of customers in your stores
• Lessons learned from your peers about how to best protect staff and customers
• Plus, a bold prediction about how social distancing will affect your forecasting and scheduling processes

• How will you reopen and keep both employees and customers safe?
• How will you leverage technology in reopening during the new normal?
• How will you train employees to perform new, safety-focused tasks?
• What is contact-tracing, and how can you facilitate it through your WFM solution?

• State, Local, and Federal reopening guidelines
• The sales potential of your different store formats
• The new revenue streams your stores will rely on to succeed
• The availability of staff across the locations where you operate

• How you can implement, or further leverage, your mobility strategy
• Communication strategies to help employees feel safer at work during COVID-19
• Ways you can use employee mobility tools to provide training
• How these tools can help your employees swap shifts to better accommodate availability

• What happens after stores reopen and stabilize?
• How will you react and evolve to changing customer and associate expectations and a potential second wave during the holiday season?
• What does it take to optimize labor and thrive when costs are under pressure?

• Explore the latest innovations in omnichannel customer experience, whether online or at the curbside
• Discover how retailers are streamlining in-store fulfillment processes to support higher order volumes
• +Learn about how technology, such as picking and processing software, can help sustain profitable results

• The impact that the pandemic is having on your ability to forecast and schedule labor
• A "back to basics" approach to create effective forecasts and schedules
• How retailers will evolve these processes as we enter each new phase of the pandemic

• Reflections from a convenience store retailer on lesson learned so far
• The specific challenges retailers are facing around staff planning and absence management
• Predictions for what the future holds as the retail world continues to reopen

Featured Webinar

• Reflections from a convenience store retailer on lesson learned so far
• The specific challenges retailers are facing around staff planning and absence management
• Predictions for what the future holds as the retail world continues to reopen

• What you need to do in the 'here and now' to get your stores running smoothly
• The societal trends that may impact your labor model in the months ahead
• New processes that leading retailers will look to operationalize in their stores, like BOPIS, BOPIC, BOSS, etc.

• The real-world cost-savings that Machine Learning and AI can deliver for retailers
• How these innovations will reduce administrative burden for store managers and end-users alike
• The steps you can take today to prepare your WFM solution for the challenges 2021 will bring

• Schedule effectively despite low employee availability, increasingly frequent shift swaps, and the need to schedule in teams. 
• Overcome the impact of bad or missing sales data caused by periods of shutdown and panic-buying during the last six months. 
• Look into the future and understand the impact that new technology like automation and AI will have on your labor in 2021 and beyond

• A behind-the-scenes look at each vendor's recent innovations and their plans for the future
• ​​​Expert perspective on what these new functionalities mean for your team and your organization​​​​​​
• Recommendations about what you can do now to capitalize on these exciting changes

• The link between mobile scheduling, communication, shift swapping, and your organization’s success.
• A behind-the-scenes look at the most exciting innovations emerging from the mobile vendor landscape.
• The building blocks of a high-impact mobile strategy that delivers cost-savings, productivity gains, and real ROI.

• The link between mobile scheduling, communication, shift swapping, and your organization’s success.
• A behind-the-scenes look at the most exciting innovations emerging from the mobile vendor landscape.
• The building blocks of a high-impact mobile strategy that delivers cost-savings, productivity gains, and real ROI.